Infocert is a leader in the digital identity industry. A flexible structure and an adaptive environment are the key drivers that allowed Infocert to be successful and build its leadership in the Italian market. The same qualities might become a liability for a company aiming to expand its offering and play a growing role in the broader European market.
We designed and facilitated a two-day workshop in which participants from across the company shared their ways of working and identified the key elements that inhibited deeper integration. Together, they defined a new operating model to support their explosive growth.
Working together, the participants, developing the entrepreneurial capabilities needed to support value-added services while cascading the efficiency and predictability of their core high-volume services throughout the company.