Context
Following the launch of its new go-to-market strategy, an export credit and insurance company embarked on a significant organizational transformation. Over the course of several years, we partnered with the Leadership Team to build alignment around the new direction and support the broader change process. The initiative aimed to foster internal coherence and ensure effective implementation of a new customer management model across the business areas.
Approach
Our collaboration unfolded through a multi-year program focused on enabling change at both strategic and operational levels. We co-designed and facilitated a series of workshops engaging the full organizational structure, providing space for shared understanding, dialogue, and collective sense-making. This was complemented by targeted coaching sessions, both individual and group, supporting leaders and teams in translating the new model into practice and reinforcing new ways of working.
Results
The change journey helped establish a strong foundation of shared vision and commitment across the organization. It enabled the Leadership Team to navigate a complex transition, and empowered the broader business to adopt the new customer management model effectively. The combined use of workshops and coaching ensured sustained engagement, alignment, and a smoother operational rollout.