Context
A group of 72 leaders from a global financial cooperative met in Barcelona to identify changes to make in terms of organizational structure, operating model, etc. to effectively implement the new strategy.
Approach
We were asked to design and facilitate a 3-day event whose objectives were:
- Build a shared understanding of the 2015 strategy in terms of organizational structure and skills and consider the best possible approach to implement it (including discussions about co-investing, partnerships, acquisitions, operating effectively, etc.).
- Identify and overcome several technical issues related to the specific business of the company.
One of the recurrent themes underpinning our conversations was the generational shift, not just among the leaders but across the whole organization and in the broader banking community.
Results
As a consequence of this DesignShop, the company launched several new products, entered domestic markets (e.g. India) and launched a long-term process, still underway, to rethink its hub-and-spoke architecture in a P2P world.