Context
A leading provider of digital services for businesses has achieved strong growth thanks to its flexible structure and great adaptability, becoming one of the most important players in Italy. However, these same factors risked becoming a limitation for the company, which aimed to broaden its offering and expand beyond the borders of the domestic market.
Approach
We designed and facilitated a two-day workshop in which participants from different Italian offices compared their ways of working and identified the factors that prevent integration. It was an important moment of reflection in which we focused on defining a single operating model to strive for in the future.
Results
We developed a dual operating model, in which our product offering serves as the backbone for the development of innovative services tailored to our customers. Together, we drew up an action plan to integrate our ways of working and bring them into line with the desired model.